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Switching to Buuked from another booking app?

Bring your clients with you. Download your client list from your old app, then import it into Buuked in a few clicks.

How switching works

Four steps, and your clients come with you.

  1. Set up your pageCreate your free Buuked page and add your services and prices.
  2. Download your clientsExport your client list from your old app. Steps for each app are below.
  3. Import themIn Buuked, open Clients, tap Import clients and choose your file.
  4. Share your linkPut your new Buuked link in your Instagram bio, WhatsApp status and TikTok.
Tip: Buuked reads CSV and Excel (.xlsx) files. It matches the columns for you, so you don't need to tidy the file first.

Get your client list from your old app

Menus change from time to time, so if a step looks different, look for Export or Download on the Clients page.

Fresha
  1. Sign in to Fresha and open Clients, then your client list
  2. Click Options, then Export, and choose CSV
  3. The file downloads to your computer, usually into your Downloads folder
Booksy
  1. Sign in to Booksy Biz and go to Customers
  2. Click Export to CSV
  3. Find the file in your Downloads folder
Setmore
  1. Sign in to Setmore and open Customers
  2. Click the menu icon (three lines) next to the search box
  3. Choose Export Customers. Setmore emails the file to the account owner, so check that inbox
Square Appointments
  1. Sign in to your Square Dashboard on a computer
  2. Go to Customers and open your customer directory
  3. Choose the option to export your customers and download the file
Vagaro
  1. Sign in as the account owner (only the owner can export clients)
  2. Go to Customer, then Customer List, and click Run Report
  3. Click Export, then Excel. Buuked can read the Excel file as it is
Treatwell, Timely, Phorest, Acuity or another app

Look on the Clients or Customers page for Export or Download. It is sometimes inside a menu or under Reports.

If you can't find it, ask the app's support team to send you your client list as a CSV or Excel file. Most apps will do this for you.

My clients are in my phone, a notebook or a spreadsheet

For a handful of regulars, open Clients in Buuked and tap Add a client.

For a longer list, type your clients into a spreadsheet with the columns Name, Phone, Email and Notes, save it as CSV, then import it. You can start from our template.

Download the client list template

Questions

Will my clients get a message when I import them?

No. Importing doesn't send anything. Your clients only hear from Buuked about bookings they make with you, like their confirmation and reminder emails.

What gets imported?

Each client's name, phone number and email, plus their notes and the date they became your client if your file has them. Whatever details your file has for each client are saved, so it's fine if some clients only have a name or only a phone number. Past appointments and payments stay in your old app.

What if some clients are already on Buuked?

Buuked matches clients by email and phone number and skips anyone who is already on your list. You can import again later without making copies.

What about appointments already booked in my old app?

Add them in My calendar with Add a booking, so all your bookings are in one place. Start typing a client's name and their phone and email fill in for you.

Is my client list kept private?

Yes. Only you can see your clients. Your file is read on your own device, and only the names and details you choose are saved. You can download your list or remove a client at any time.

How many clients can I import?

Up to 5,000 in one file, and 10,000 in total. If your list is bigger, split it into two files.

Do I need Pro?

Your client list, including adding and importing clients, is part of Pro (£7.99 a month). You can set up your page for free first, then upgrade when you're ready to bring your clients across.

Stuck?

Send us a message and we'll point you in the right direction.

Get in touch

Ready to make the switch?

Create your booking page in 5 minutes, then bring your clients across.

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